With over 13 years of experience in leadership, I have a proven trackrecord of leading teams in a customer service environment, including call centers and retail store environments. I believe in a servant leadership style; my role is to empower my teams to do their best, and motivate them to give 100% of their effort and dedication.
I have experience leading teams in Workforce Management and Data Reporting. I have built reporting structures, driven reporting on workforce and call center data to support operations, performance management, and implemented Tableau dashboard reporting for enterprise wide reporting.
Leading teams, developing people, building processes, project management, workforce management, data analytics and trend analysis, Excel analytics, Tableau