I'm Nicholas

I'm a Leader & Web Designer

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With over 13 years of experience in leadership, I have a proven trackrecord of leading teams in a customer service environment, including call centers and retail store environments. I believe in a servant leadership style; my role is to empower my teams to do their best, and motivate them to give 100% of their effort and dedication.

I have experience leading teams in Workforce Management and Data Reporting. I have built reporting structures, driven reporting on workforce and call center data to support operations, performance management, and implemented Tableau dashboard reporting for enterprise wide reporting.

For development, I am learning front-end Web Development. I have experience in HTML5, CSS3, JavaScript, and SASS/SCSS. I am working towards becoming more knowledgeable about several frameworks, including Bootstrap and React.js.

My Skills

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Leadership & Data Analytics

Leading teams, developing people, building processes, project management, workforce management, data analytics and trend analysis, Excel analytics, Tableau

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Development & IT

HTML5, CSS3, SCSS/SASS, Bootstrap, JavaScript, Bash scripting, Linux system administration

Get In Touch

Please reach out if you would like to get in contact with me.

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© 2020 Nicholas Falony.

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